Amber Lane Distillery recognises the importance of your privacy and understands your concerns about protecting your personal information. We comply with the Australian Privacy Principles pursuant to the Privacy Act 1988 (the Act).
Personal information is defined by the Act as any information or opinion about an identified individual, or an individual who can reasonably be identified, whether such information or opinion is true or false and whether it is held in a material form or not. Examples of personal information about our customers that we might hold as a result of their placing orders or taking up membership include their name, date of birth, and contact details.
If you contact us, such as when you place an order for our whisky, we may record your contact and enquiry details so that we can respond and we may, unless you request otherwise, include you on our mailing list for publications and updates. However, we will not disclose your details to anyone other than contractors who provide services to us as part of our marketing, sales and distribution process, or as required by law. We do not sell or trade personal information to third parties to allow them to engage in direct marketing to you.
We are concerned with the security of your information and are committed to taking reasonable steps to protect it from unauthorised access and use. To that end we have put in place appropriate physical, electronic and managerial policies and procedures to secure personal information. These policies and procedures include, but are not limited to:
(a) storing any electronic information on secure, password protected devices; and (b) ensuring any physical copies of personal information are kept in a secure area which is not open to unauthorised access.
Personal information may be retained for 7 years or such other period as required by taxation or other laws.
You have a right to know what of your personal information we hold. You may request this by contacting our Privacy Officer by the following methods:
Phone: 0407 543212
Email: rod@amberlanedistillery.com.au
Mail addressed to: Privacy Officer, Amber Lane Distillery, 438 Yarramalong Road, Wyong Creek NSW 2259, Australia.
When requesting access or correction of personal information we will require you to verify your identity by reference to your personal information. In some circumstances it may be necessary for you to visit our distillery to properly verify your identity before access to personal information can be granted.
We will attempt to respond to a request for access to personal information in a timely manner. You can help to minimise delays by providing details of what information you require access to, how and when you have provided information to us in the past and the general nature of any relevant dealings between you and us.
When a request for information is received, we will endeavour to provide an accurate estimate of the time it may take to comply with the request. Generally, we will not charge a fee to grant access to your personal information.
In addition to requesting access to personal information you may request that we correct any personal information held about you. Once your identity has been verified we will take reasonable steps to correct your personal information.
Complaints If you wish to make a complaint about our collection, use or disclosure of any personal information, or about any potential breach of an APP, you may contact our Privacy Officer by use of the contact details at the end of this document.
When making a complaint you should include as many details as possible, including the nature of the personal information concerned, how it is believed to have been misused, which APP is believed to have been breached (if relevant), the details of any employee or representative involved and any other information which may be relevant. Our Privacy Officer may request additional information to enable the Privacy Officer to properly investigate your complaint and take such reparatory action as necessary.
Once a complaint is received our Privacy Officer will investigate the circumstances of the complaint and determine whether a misuse of personal information has occurred and if so how it may be rectified and whether/what action should be taken in relation to any employee or representative involved. We will endeavour to keep you informed regarding the process of your complaint and any action taken.
Should you not be satisfied with our handling of your complaint then we will generally agree to the complaint being referred to mediation and/or arbitration. Should the matter remain unresolved then an individual is entitled to refer their matter to the Office of the Australian Information Commissioner.
Links to other Websites This site may contain links to other websites. Amber Lane Distillery does not endorse these other sites and is not responsible for the content or accuracy of the information contained on them. Amber Labe Distillery is also not responsible for the privacy practices of these other sites.
Copyright The information contained on this website remains the copyright of Amber Lane Distillery. You need to ask our permission to use or copy this information for any purpose other than for private use.